COVID response at Touchmark at Emerald Lake

Living The {FULL} Life Safely

Touchmark remains committed to providing a safe community for all who live and work in our communities. We continue to closely follow the guidelines recommended by the Centers for Disease Control & Prevention (CDC) as well as local health and governmental agencies. As guidelines change frequently, we encourage you to call to learn more about the current operations at your local Touchmark community.

“I have lived at Touchmark since June 2013. Fast forward to 2021, the social, emotional, and spiritual needs are met and exceeded each day, and the way COVID-19 was handled was outstanding. Come and join us and take part in the full life at Touchmark. You will be glad you did!”

– Don Hogenson, resident & Resident Council President

Staying Touchmark Strong: Our COVID-19 Response to Date

Since the beginning of the pandemic in 2020, Touchmark has proactively taken steps to protect those in our communities. We established the Touchmark COVID-19 Taskforce with members from varying levels of leadership within the company who meet daily to assess our risks, respond to any positive cases immediately, and support all residents and team members in our communities.

“Under adverse conditions, Touchmark has been performing excellently. We are happy and proud to be Touchmark residents, and we are all in this together.” - Maung & Rosemarie Win, residents

Consulting the Experts

A major part of our response includes ongoing communication with the experts at the CDC and our professional medical director Dr. Chuck Kilo from GreenField Health. We continue to take their guidance to evaluate and implement the best infection-control and safety practices.

Practical Tactics

Though we are gradually easing some restrictions due to a high percentage of residents becoming vaccinated against the virus, we continue to maintain safety precautions we know work, including:

  • Wearing masks around others
  • Maintaining a physical distance of at least 6 feet when gathering with others
  • Daily deep cleaning with enhanced disinfecting protocols
  • Daily screening of all team members with periodic testing
Testing Strategies & Options

We relish allowing visitors back to our communities, and we offer both BinaxNOW™ and Accula™ SARS-CoV-2 Test methods for maximum safety and peace of mind for residents, families and friends, and team members.

Vaccination Process

As of now, the majority of residents in our communities have been vaccinated. Click here for a letter from our CEO regarding COVID-19 vaccines.

Touchmark Champions

Touchmark Champions are team members who exemplify making smart decisions in all aspects of their lives to protect residents and their fellow team members.


“The way I feel is, everything Touchmark is doing is important and right. The rules and regulations have been set and are working, and I’m still very happy living here. Just in the last couple of months, I have enjoyed the different activities we’re able to do and that we’ve slowly been opening the dining rooms to enjoy socializing in a safe way.”

- Carol Ash, resident