To prevent the entry of this virus into our communities, families and friends may not enter Touchmark community buildings at this time, but we offer scheduled window and outdoor visits as appropriate in designated areas. We also encourage families and friends to keep in touch via FaceTime, Skype, and other digital means. Family members may not visit in residents’ homes at this time.

Yes! While we know many people are eager to spend more time outside of their homes and we have eased the restrictions for leaving campus, residents are encouraged to stay home if they feel more comfortable doing so. Residents may contact the front desk to arrange for help receiving meals and services from the safety of their homes.

Small group activities, including happy hours and group Life Enrichment/Wellness activities, are underway once again. Salons (per state and local regulations) and Health & Fitness spaces are accessible to residents following strict physical distancing and cleaning guidelines. One-on-one personal training is also available virtually or outside of a resident’s home with both the trainer and resident wearing face-coverings and remaining 12 feet apart. We also continue to provide virtual Life Enrichment/Wellness opportunities.

We have reopened most dining venues within the communities; however, meal delivery and/or pick-up is still available. Dining Services staff continue to provide home deliveries for breakfast, lunch, and dinner for assisted living and memory care residents. Independent living residents also have the option to order in or pick-up meals if they wish to do so.

All deliveries are being accepted outside of our building. Family members who need to drop items off for residents may make arrangements by calling the community as they arrive and leave the package(s) outside the main doors with the name of the resident on the package. A Touchmark team member will get the supplies and deliver them to the resident.

We are providing transportation to necessary medical appointments and select approved trips outside of the community. Our staff will gladly assist residents as much as possible to shop for necessary items needed from outside the community.

We are currently offering virtual tours and limited-access tours on-site. Our retirement counselors are reaching out through phone calls, Skype, FaceTime, and other electronic means to individuals and families who have expressed interest in living at Touchmark.

In most cases, we are able to move in new residents. Each situation is reviewed, and we have implemented measures to reduce the risk for current residents and team members. Any prospective resident moving in must be symptom-free for at least the 14 days prior to move in and preferably moving directly from their home (no travel or hospitalization within the past 14 days). We do understand there are situations when new residents are discharged directly from another care center, and these will be reviewed on a case-by-case basis. If these criteria are met, movers may deliver personal belongings to the community, and Touchmark staff will set up in the resident’s new home. After moving in, new residents will be asked to quarantine for 14 days (with the potential for early release through testing).